What are the terms for free shipping?
Free shipping applies to all orders over €49 in mainland Greece and up to 5 kg in the islands and the rest of Attica. When the order exceeds 5 kg, we deliver free of charge to a shipping company in Athens, bound for your island or an area in the rest of Attica. Any additional charges from Athens to your destination are your responsibility.
In any case, we will contact you by phone before fulfilling your order.
I live in a village; what are the shipping terms?
If your order is shipped via courier, it will be delivered to your doorstep. If your order is shipped via a standard shipping company, it will be picked up at the shipping company’s headquarters in the nearest major city.
In any case, we will contact you by phone before processing your order.
How long does it take to ship my order?
Orders shipped via courier services are dispatched the same day if placed by 12:00 PM. Orders shipped via standard shipping carriers are usually dispatched within one to two business days.
When will I receive my order?
In mainland Greece, you will receive your order in 1 to 3 business days. You usually receive it the next day. In island Greece, in 3 to 5 business days.
What happens if I am away and cannot receive my order?
All orders are delivered “to your door” between 9:00 AM and 5:00 PM. If you are not home at the time of delivery, the order will be returned to the warehouse or the carrier’s local branch, and you will be required to pick it up from there.
To help us serve you better, please let us know your preferred delivery time.
What is the maximum weight you ship via courier services, and what happens after that?
We ship orders up to 15 kg via courier services. Our company also offers flexible and cost-effective solutions for shipping your products via standard freight carriers. Delivery times do not vary significantly, as our products are shipped the same day from Thessaloniki and distributed immediately throughout Greece. View the price list here.
How much does cash on delivery cost?
Cash on delivery, where available, is free of charge.
Can I pay by cash on delivery for all orders?
No, cash on delivery is only available through courier services. Otherwise, for your convenience, we have accounts with all major banks—Piraeus, National, Alpha, and Eurobank, for your convenience, as well as direct payment via debit or credit card, and PayPal. See here for detailed information on payment methods and bank account details.
Can I pay when I receive my order?
Yes, but only if you have selected cash on delivery as your payment method, where available.
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